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Representative Support Workbench

● Agent Online (Shaamil Ahmed - Lead Specialist)
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Active Queues & Open Tickets Auto-Dispatch

TK-1004 InProgress

[POS] SimphonyCloud

Sunset Lounge bar terminal credit card transaction timeout

Dept: POS
TK-1003 RingDispatching

[Hardware] Printer

Thermal kitchen receipt printer jamming paper cutter

Dept: Hardware
TK-1002 InProgress

[PMS] OperaCloud

Room 402 folio billing invoice stuck in posting queue

Dept: PMS
TK-1001 RingDispatching

[POS] SimphonyCloud

Point of Sale terminal #4 failing touch screen input during dinner shift

Dept: POS

Omnichannel Telephony In-Band

📱 Bluetooth RFCOMM HFP Ready
💬 WhatsApp Noise Protocol Paired
✈️ Telegram TDLib VoIP Active

Compliance Recording 100% Local

Direct Disk Sink:

C:\Dadesk\Recordings\

4 Separate Tracks:

Track 1: Master Stereo Mix

Track 2: Agent Voice (Opus)

Track 3: Customer Audio (Opus)

Track 4: Private Whisper

Zero server buffer or storage footprint.